Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you register
• Delivery address and location data when you place orders
• Payment information (processed securely through Omise)
• Order history and preferences
• Device information and usage data
• Communications with our customer support team

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Improve our platform and services
• Personalize your experience and recommendations
• Send promotional offers and updates (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

3. Location Data

TanJai uses your location data to:

• Show restaurants and stores available in your area
• Calculate accurate delivery times and fees
• Track your order in real-time
• Enable our delivery riders to find your location

You can disable location services in your device settings, though this may affect the functionality of our app.

4. Information Sharing

We share your information only with:

• Restaurant and store partners — to prepare and fulfill your orders
• Delivery riders — name and delivery address only
• Payment processors — Omise for secure payment processing
• Service providers — who help us operate our platform (e.g., cloud hosting, analytics)
• Legal authorities — when required by Thai law

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption, secure payment processing through PCI-compliant providers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at hello@tanjai.com.

7. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• File a complaint with the relevant authority

8. Cookies

We use cookies to improve your browsing experience, analyze platform usage, and personalize content. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of TanJai after changes constitutes acceptance of the updated policy.

10. Contact Us